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Product Information for Mobile Phone UsersHow do I use LightPole?You install the LightPole client on your mobile phone. You enter your location (by entering a ZIP Code, a street address or by instructing LightPole to use your phone’s built-in GPS), and select a channel of information you’re interested in. For example, you could enter the ZIP Code of downtown San Francisco, then select the MappyHour™ channel to receive information about local happy hours. You can share the details about a location with your friends, save locations in your personal channel, or, if enabled by the publisher, post comments about a location for others to read. What phones and carriers do you support?The LightPole service already supports hundreds of models of mobile phones, including Blackberry, Motorola, Nokia, Samsung, LG and most phones from leading carries such as AT&T, Sprint/Nextel and T-Mobile as well as the Blackberry on Verizon. LightPole continues to add support for new phones all the time. How do I get the software?Visit www.lightpole.net and enter your email address to join the Beta program. LightPole will contact you with download instructions. Will it break my phone?No. LightPole software has been designed and tested to work with a broad range of mobile phones. It functions as a standard application on your mobile phone’s software platform. Why would I want this?LightPole brings a wealth of information—from travel guides to restaurant reviews to social networking capabilities—and makes them all available on your mobile phone. It presents information about where you are, based on a location you enter (by address or Zip Code) or on your phone’s internal GPS. LightPole is an invaluable source of information about where you are, as well as a communications platform through which you can post comments and opinions, exchange messages with friends, and compile lists of favorite Points of Interest. Whether you’re meeting friends for dinner, exploring a new part of town, looking for a local dry cleaner, and interested in exploring the history of a neighborhood, LightPole puts a wealth of information in the palm of your hand. Without having to pore through screenfuls of search engine results, you’ll be able to quickly discover what’s important right around you. LightPole helps you make the most of where you are. Unlike traditional mobile guide products, LightPole loads only the precise information you request on your phone, at the time you requestit. Nothing gets out of date. Nothing requires a new software download. The system merely gets richer and more useful as the LightPole channels grow in number, covering an ever-broadening range of topics in ever-increasing depth. SecurityMy phone displays several security warnings when I run the LightPole application. Is this something to be concerned about?In almost all cases, these warnings result from running software on your phone that has not been created and digitally signed by your carrier’s own software organization. When third-party software developers such as LightPole create software applications, they often trigger these warnings, even if the applications fully comply with the carriers specifications. If your phone is producing these warnings for LightPole, chances are it’s also producing them for other third-party applications. Is there a way to turn these warnings off?Unfortunately, no, unless your carrier chooses to reconfigure its delivery system to no longer alert for software it has not digitally signed. Can malware be transmitted through LightPole?LightPole distributes information using industry standard technologies, such as RSS, XML, and ATOM. The LightPole application itself is a downloadable Java application designed to read content data and display it for the user. It does not provide an “execution environment” for malicious code. Instead, the applications runs within the Java protected environment, which was specifically designed to protect, or isolate, the native operating environment of the device. SupportI tried to register but I never got an invitation SMS. What do I do now?Go to www.lightpole.net, enter your phone number in the Login field, and click on ‘Forgot PIN’. At that point you can request the PIN for your phone to be resent. If you were successfully registered we will attempt another SMS. If not, you will get a message saying this phone number is not registered, at which point you can attempt to retry the entire registration process. If your problems continue, please contact us using the Support Form on www.lightpole.net. The download failed. How do I retry?If you tried downloading within 48 hours of the SMS invitation being sent, try downloading again. The download link included in the SMS invitation works for 2 days. If that doesn’t work, or if the SMS invitation has expired, log in to www.lightpole.net, click the Profile tab to view your Profile page, then click ‘Download Client’ to have the SMS message resent. The download worked, but the application didn’t install correctly. What now?If you have installed LightPole on your phone, and it does not launch or it behaves strangely, try deleting the application and installing it again. If this does not solve the problem, please contact us using the Support Form on www.lightpole.net, and we will try to assist you. How do I add channels to my phone?Log in to www.lightpole.net and click the Channels tab. The Channels page shows two lists of channels. The list on the left shows the channels currently available on your phone. The channel on the right shows a master list of all possible channels. To add a channel from the master list to your phone, click the ‘+’ icon by the channel’s name. Add the channels you want, then, on your phone, select the ‘update list’ option in the channel display window. How do I pick a channel for viewing?Once you’ve launched the LightPole application on your phone, go to the Channel screen, highlight the channel whose content you want to view, and select the ‘Ok’ key. How do I edit my account information? Do you have a website?You can edit your account information and manage the selection of channels on the LightPole Web site, www.lightpole.net. Log in to the site with your phone number and PIN. Click the Profile tab to access your personal profile. Other tabs enable you to manage your Channels and Messages. Special Questions for BlackBerry UsersMy BlackBerry doesn’t receive SMS messages. How do I get a download link?After you register on the LightPole Web site, you will receive an email message with a download link. You can access this link in your phone’s browser and begin the download. How do I find the softkeys on a BlackBerry?On a BlackBerry, the softkeys are the upper left and upper right keys. The upper left key is the POI key, and the upper right key is the main menu key. On a full Blackberry keypad:
On the Pearl 8100 and other models with mini-keypads:
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